Privacy & Cookies Policy

HEIST
Athens, Greece

Last updated: 05 Feb 2026

1. Introduction

HEIST (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy & Cookies Policy explains how we collect, use, store, and safeguard your information when you interact with our website, services, and digital platforms.

We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Greek legislation.

By using our website or services, you agree to the practices described in this Policy.

2. Data We Collect

We may collect and process the following categories of personal data:

2.1 Information you provide directly

Name, email address, phone number
Messages, inquiries, and communication history
Project briefs or forms you submit
Subscription or newsletter preferences (if applicable)

2.2 Information collected automatically

IP address and device information
Browser type and operating system
Pages visited, time spent, and usage analytics
Cookies and similar tracking technologies

2.3 Information from third parties

Analytics providers
Social media platforms (if you interact with our content)

3. How We Use Your Data

We use your personal data for the following purposes:

To respond to inquiries and communicate with you
To provide information about our services
To maintain and improve website functionality
To analyze usage and enhance user experience
To manage newsletter or content subscriptions (if applicable)
To comply with legal obligations under Greek and EU law

We do not sell your data to third parties.

4. Legal Basis for Processing

We process personal data based on:

Contractual necessity (e.g., responding to your request)
Legitimate interests (e.g., improving our website)
Consent (e.g., for newsletters or non-essential cookies)
Legal obligations (e.g., compliance with Greek regulations)

5. Data Sharing

We may share your data with:

Service providers (hosting, analytics, email delivery)
Legal or governmental authorities when required by law
Collaborators strictly for project execution, where relevant

All partners are required to comply with GDPR and maintain confidentiality.

6. Data Retention

We retain personal data only for as long as necessary:

For communication and service-related purposes
For legal compliance under Greek law
For resolving disputes or ensuring security

When data is no longer needed, it is securely deleted or anonymized.

7. Your Rights (GDPR)

You have the right to:

Access your personal data
Request correction or deletion
Restrict or object to processing
Withdraw consent at any time
Request data portability
Lodge a complaint with the Hellenic Data Protection Authority (HDPA)

To exercise your rights, contact us at: [add email]

8. Cookies Policy

8.1 What are cookies?

Cookies are small text files stored on your device to improve your browsing experience and help us understand how our website is used.

8.2 Types of cookies we use

Essential cookies – required for website functionality
Analytics cookies – help us understand traffic and usage
Preference cookies – remember your settings
Marketing cookies – used only with your consent

8.3 Managing cookies

You can manage or disable cookies through your browser settings. Some features may not function properly if cookies are disabled.

9. Data Security

We implement technical and organizational measures to protect your data from unauthorized access, loss, or misuse. While no system is 100% secure, we continuously update our practices to maintain a high level of protection.

10. International Transfers

If data is transferred outside the EU, we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent protections.

11. Third‑Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices or content.

12. Updates to This Policy

We may update this Policy occasionally. Changes will be posted on this page with an updated revision date.

13. Contact Information

For questions about this Policy or your personal data, contact:

HEIST
Athens, Greece
Email: info@heist.gr
Website: heist.gr

Terms of Service

HEIST
Athens, Greece

Last updated: 05 Feb 2026

1. Acceptance of Terms

By accessing or using the HEIST website (“Site”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, please refrain from using the Site.

These Terms apply to all visitors, users, and anyone interacting with our content or services.

2. About HEIST

HEIST (“we”, “us”, “our”) is a creative company based in Athens, Greece.
The Site provides information about our work, services, projects, and related content.

The Site is informational only. We do not offer online payments, e‑commerce, or digital transactions.

3. Use of the Site

You agree to use the Site only for lawful purposes and in a manner that does not:

violate any applicable laws or regulations
infringe on the rights of others
disrupt or damage the Site or its functionality
attempt to gain unauthorized access to any systems or data

We reserve the right to restrict access to any user who violates these Terms.

4. Intellectual Property

All content on the Site—including text, images, graphics, logos, videos, layouts, and designs—is the property of HEIST or its licensors and is protected by Greek and international copyright laws.

You may not copy, reproduce, distribute, modify, or use any content without our prior written permission.

5. User Submissions

If you submit any information to us (e.g., inquiries, forms, project briefs):

You confirm that the information is accurate and lawful.
You grant us the right to review and use the information solely for communication or project‑related purposes.
You agree not to submit unlawful, harmful, or infringing content.

We do not accept confidential or proprietary information unless explicitly agreed in writing.

6. Third‑Party Links

The Site may contain links to external websites.
We are not responsible for the content, policies, or practices of third‑party sites. Accessing them is at your own risk.

7. Disclaimer of Warranties

The Site is provided “as is” and “as available.”

We do not guarantee that:

the Site will be uninterrupted or error‑free
the content is always complete, accurate, or up to date
the Site is free from viruses or harmful components

You use the Site at your own discretion.

8. Limitation of Liability

To the fullest extent permitted by law, HEIST is not liable for any:

direct, indirect, incidental, or consequential damages
loss of data, profits, or business opportunities
issues arising from your use or inability to use the Site

This includes damages caused by errors, interruptions, or third‑party actions.

9. Privacy

Your use of the Site is also governed by our Privacy & Cookies Policy, which explains how we collect and process personal data in accordance with GDPR and Greek law.

10. Changes to the Terms

We may update these Terms from time to time.
Changes take effect once posted on this page, with an updated revision date.

Continued use of the Site constitutes acceptance of the updated Terms.

11. Governing Law

These Terms are governed by the laws of Greece.
Any disputes will be resolved exclusively in the competent courts of Athens.

12. Contact Information

For questions regarding these Terms, contact: